Client Charter
Applied Occupational Therapy
- Provide therapy supports that meet the client’s needs in line with their goals
- Provide regular review of goals and interventions with the client or client’s representative
- Treat the client with courtesy and respect
- Consult the client on decisions and how supports are provided
- Communicate openly, honestly and in a timely manner
- Listen to the client’s feedback and resolve in a timely manner
- Protect the client’s confidential information in line with Federal State Govt legislation
- Provides supports in a manner consistent with all relevant laws; National Disability Insurance Scheme Act 2013, Australian Health Practitioner Registration Agency and Professional Associations
- Issue regular invoices for supports to the client and / or representative
Responsibilities of the client/client’s representative
The Client or Client’s representative agrees to:
- Discuss their goals with their Occupational Therapist
- Treat the provider with courtesy respect
- Advise the Occupational Therapist if they have any concerns regarding the therapy supports being provided
- Provide 24 hour notice if the client cannot make the appointment; if the notice is not given to the provider then the cancellation policy will apply
Cancellation Policy:
In line with NDIS policy, we require 24 hour notice if you wish to cancel your appointment. If you are unable to provide this notice, and we cannot use the time for other client work, AOT may charge you 90% of the agreed time. For TAC, the funding body does not cover costs of cancellation, therefore 24 hour notice, the costs will be the responsibility of the client.
